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Terms & Conditions

Legal Notice

Please review the Terms and Conditions carefully. These Terms and Conditions govern your use of this Site. By accessing or using this Site, you agree to be bound by these Terms and Conditions, as well as any additional guidelines or restrictions that may be posted for specific sections or services on this Site. Any additional guidelines and restrictions posted are included by reference in these Terms and Conditions.
Instantcustomboxes.com™ reserves the right to make changes to this Site and these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms of Use every time you visit this Site.

Copyright

Copyright © 2025 Instantcustomboxes.com™. All rights reserved. Copying or republishing any materials, software, products, or images from the Instantcustomboxes.com™ website is prohibited.

Trademarks and Copyrights

You are solely responsible for the use of any content combined with images, text, graphics, or other material that you incorporate into your products. You agree not to use any image, text style, design, service mark, or copyrighted works of any third party in your products without obtaining permission from the respective owners. You guarantee that your products do not infringe any third-party rights, including copyright, trademarks, or privacy and publicity rights, and that you possess all the necessary rights and permissions required to incorporate third-party materials into your products. By placing an order on this Site, you warrant that you have the necessary permission, rights, and authority to place the order and authorize Instantcustomboxes.com™ to produce the products on your behalf.

Content from Customers

You are solely responsible for the content you upload, transmit, or include in your products. You agree not to use the website to upload, post, or transmit any content that is indecent, unlawful, or infringes upon the intellectual property rights or other proprietary rights of Instantcustomboxes.com™ or any third party. Instantcustomboxes.com™ does not control the content posted by customers and does not guarantee the accuracy, integrity, or quality of the content. Instantcustomboxes.com™ is not liable for any offensive, indecent, or objectionable content you may encounter.
You are responsible for safeguarding your password and limiting access to your account. You agree to be responsible for all purchases or actions taken through your account. When you or someone you authorize orders a print item using your password, you grant Instantcustomboxes.com™ a worldwide, royalty-free, and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display, and create derivative works from the content on the website and printed products.

Design File

Instantcustomboxes.com™ will provide design files at 72 DPI (low resolution). For higher resolution design files, please contact sales@instantcustomboxes.com for a quote.

Customer-Submitted Artwork

Artwork, designs, and images should be submitted in CMYK format with at least 300 DPI. Instantcustomboxes.com™ is not responsible for any color changes that occur when converting from RGB to CMYK color modes or for any blurry, distorted, or pixelated images due to customer-provided artwork.

Proofing and Matching

Every print job requires customer approval of the final design and job specification sheets. After an order is placed, the final proofs of artwork and job specification sheet will be sent to customers via email. Customers must verify all details, including deadlines and production times, and ensure the accuracy of the information. Instantcustomboxes.com™ is not liable for any discrepancies beyond what is noted in the final specification sheet. It is your responsibility to check the final proof for design and spelling issues. Once the design is approved, the files and job specifications will be sent to production.
Instantcustomboxes.com™ is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs show layout accuracy, text accuracy, image proportion, and placement, but they do not predict color density. Instantcustomboxes.com™ will try to match gradient density but cannot guarantee color accuracy.

Materials

Please note that the card or paper materials used for printing our products are not food-grade. Any food-grade requirements should be clarified in writing before placing the order.
The customer is responsible for providing layout approval prior to printing.

Instantcustomboxes.com™ is NOT LIABLE for errors in a printed product caused by:

  • Graphics orientation or placement
  • Incorrect use of fonts
  • Punctuation, spelling, and grammatical errors
  • Wrong die cuts, slits, or missing folds
  • Product size when completed
  • Color accuracy and hardcopy proofs

Instantcustomboxes.com™ will reproduce colors from submitted files as closely as possible but cannot guarantee color match or density due to limitations in the printing process and differences in printing surfaces. If you require color matching, please order a hardcopy proof.

Indemnity

You agree to indemnify and defend Instantcustomboxes.com™ and all parties from whom Instantcustomboxes.com™ has licensed portions of content, as well as their directors, officers, and employees, against all claims, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from (i) your breach of these Terms and Conditions or (ii) any suit or claim related to any text, image, graphic, or other material you incorporated into products that was not part of the standard site content.

Order Cancellation

Instantcustomboxes.com™ will cancel your order before printing/shipping. Once the item has been delivered, it cannot be canceled. Orders may be canceled during different stages of production, but cancellation fees will apply. Customers will be informed of any cancellation fees by the Customer Service Team.
Orders can be canceled at the following stages:

  1. After the order is placed and before design revision: $15 + 5% of the total amount (for payment processing and design costs).
  2. After design revision and before sending to production: 20% of the total amount will be charged as a cancellation fee.
  3. Once the order reaches the production stage, cancellation is not guaranteed, but a 50% cancellation fee applies.
  4. After the order reaches stage 4 (shipping), it cannot be canceled.

Design Orders

Once a design order has been placed, there are no refunds available for any design-related services.

Restrictions and Refunds

Due to the customized nature of our products, all sales are final. If we make an error with the text or design, we will correct or reprint the item in the next order. Refunds or credits are not provided.

Reprints

Customers must notify Instantcustomboxes.com™ within 3 business days of delivery if there are defects, damage, or missing items. The customer must return at least 99% of the order within 10 days of the delivery date for reprinting. Returns without prior written authorization will not be accepted.

Order Shipment and Delivery

Instantcustomboxes.com™ offers the following shipping options:

  1. Standard (Shipping Time NOT GUARANTEED): Free ground shipping within the 48 contiguous states. Delivery usually takes 10–14 business days after final approval.
  2. Priority (Guaranteed): Delivery within 8 business days of final approval.
  3. Express (Guaranteed): Delivery within 6 business days of final approval.
    Instantcustomboxes.com™ is not liable for delays caused by technical issues, weather conditions, shipping delays, or international customs. Customers agree to pay all customs duties and fees for shipments outside the United States and Canada.

Holidays

Instantcustomboxes.com™ observes the following holidays:

  • New Year’s Day (January 1st)
  • Martin Luther King Day
  • President’s Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving Day
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)

Damaged and Lost Packaging

Customers are responsible for inspecting their packages for damaged or missing items before accepting delivery. Claims for damage or missing items must be filed within 3 business days of delivery. Instantcustomboxes.com™ is not responsible for third-party shipping errors or damaged shipments.

Disclaimer of Warranty

The site and its contents are provided “as is” without any warranties, either expressed or implied, including, but not limited to, warranties of merchantability or non-infringement. The operation of the site may not be continuous or error-free.

Limitation of Liability

Instantcustomboxes.com™ and its affiliates will not be liable for any special, incidental, indirect, or consequential damages, or for any damages resulting from loss of use, data, or profits, arising from the use of the site or failure to provide products or services. In no event will Instantcustomboxes.com™ be liable for inappropriate or unauthorized use of the site.

Return and Refund Policy

At Instantcustomboxes.com™, we offer customized products based on client specifications. If the delivered product is defective or not as per your requirements, contact us at support@instantcustomboxes.com within 3 working days. If the error is on our side, we will provide a free reprint.
If the error is on the client’s side, a refund will be processed after deducting setup and shipping costs, provided the printed job is returned. Chargebacks are not accepted.

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